Online Car Shopping During Social Distancing

A Quick Guide to Online Car Buying

For a more in-depth look at purchasing a vehicle online, read our article explaining the differences between internet and traditional car buying. But here are the basic steps you’ll take to buy a car online:

Select the right car for you: Research vehicles online to find the make, model, and trim level that best suits your needs.

Find your car in dealer inventory: You can search directly on your local dealer’s website or on a site that can show you inventory from multiple dealers, such as Edmunds.

Contact the dealer: Once you’ve found the exact car you want to purchase, you’ll need to contact the dealer to make sure that car is in stock and to begin the purchase process.

Fill out the paperwork: Work with the dealer to complete the necessary paperwork. You might have to come into the dealership to finish the process, but many dealers will be able to handle the loan application online.

Take delivery of your car: Some dealers will deliver your new vehicle to your door, so be sure to ask.

How Can Edmunds Help?

The first step in the buying process is deciding what kind of vehicle you want. An easy way to narrow down the choices is to visit Edmunds’ Best Cars page, which contains useful articles about our top picks for vehicles across a variety of body styles. From there, you can select from our top-rated vehicles and take a deeper dive into why we think they’re the best of the bunch.

Once you decide on a car and trim, you can use Edmunds’ inventory tools for new or used to quickly search for a vehicle that matches the one you want from dealers in your area. We’ll show you our suggested price, based on market conditions and what others in your area have paid.

On top of helping you decide on a fair price, Edmunds has tools to let you calculate your monthly payment, including taxes and fees, so you can feel more confident about your purchase.

You can also search for vehicles listed in dealer inventory that are eligible for the Edmunds Deal. Starting with what we recommend as a fair price (including currently available incentives), shoppers can build their ideal loan or lease and send this information to a dealer. If the terms are approved, a salesperson will contact you to move forward with the transaction.

These steps can take hours at a dealership, and our tools are designed to save time and add some peace of mind as you seek to limit in-person interaction.

Some Steps May Still Require Some In-Person Interaction

While many aspects of car buying don’t require face-to-face interaction, there are a few that require personal contact with another party. Vehicle trade-ins often require a physical inspection and evaluation before an offer is made, though some dealers are adapting to buyer preferences toward online transacting. The “blind trade,” as it is informally called, is when the dealership sends a customer an appraisal offer after receiving photos of the interior, exterior, VIN and odometer of the car being traded in. It’s worth asking if your local dealership offers this type of trade-in.

The test drive is another story. Unless you already have experience with the vehicle you’re shopping for, it’s always a good idea to try before you buy. Right now, Tesla is the only automaker that allows buyers to return a new vehicle if they are not satisfied since its car orders are initiated and processed entirely online. It is, therefore, imperative that shoppers work with their salesperson to devise a workable solution for test-driving a car safely. Some dealerships may be willing to bring the vehicle to your home for the test drive, reducing the number of people you interact with.

We strongly encourage shoppers to request that common touch points are disinfected before a test drive to help reduce the risk of contracting coronavirus. Be sure to pair this approach with standard best practices such as regularly washing your hands for 20 seconds and avoiding touching your face, eyes and mouth.

If you’re shopping for a used car, we do recommend an inspection, though opting for a certified pre-owned (CPO) vehicle will allow you to sidestep that. CPO cars cost more on average, but they offer manufacturer warranties and greater peace of mind, and they can cut down your used-car shopping time dramatically since they don’t need a separate inspection. Just make sure your vehicle is an authentic CPO vehicle since the term “certified” is often used loosely.

The final step in the buying process is signing the paperwork and taking delivery of the vehicle. Some dealers allow both to be conducted from your home. Submitting paperwork ahead of time reduces the amount of time the salesperson needs to be at your house for final signatures, and an at-home vehicle delivery helps limit time spent at the dealership. Make sure you call and ask what dealer extras, such as an extended warranty, you will be offered at the time of signing, so you can already have a decision, one way or the other, and speed through the sales pitches.

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